Wanted to buy this USB external screen. Although its from Taiwan, the only distributor is in the USA. Its also listed on Amazon Japan, but they would not ship to Canada. Furthermore the US distributor would not ship outside the US. Fine, I’ll try shipitto.com, nope, the seller requires the shipping address to match my card. But I’m overseas travelling. Okay, I’ll call a friend in the US and get them to buy it on their card. Great. He bought it a gift for me. It arrived at his place, and we decide to ship it with UPS to Ottawa, from Michigan. So my $165 item will be $265 due to the UPS, Customs and Taxes, according to some online calculators. Lets go ahead anyway.
|Lachine, QC, Canada||08/15/2012||11:31||Shipment pending release from clearance agency|
|08/15/2012||9:53||Package data processed by brokerage Waiting for clearance / Expired-unable to resolve exception|
|Lachine, QC, Canada||08/14/2012||17:12||Import Scan|
|08/14/2012||11:52||Shipment pending release from clearance agency|
|Plattsburgh, NY, United States||08/14/2012||8:44||Arrival Scan|
|East Syracuse, NY, United States||08/14/2012||3:47||Departure Scan|
|Buffalo, NY, United States||08/13/2012||22:59||Departure Scan|
|Lachine, QC, Canada||08/11/2012||0:09||Package data processed by brokerage Waiting for clearance|
|Madison Heights, MI, United States||08/10/2012||18:15||Pickup Scan|
|United States||08/10/2012||18:32||Order Processed: Ready for UPS|
So the sender starts getting cryptic emails saying the package is in exception mode. Three calls to US UPS, saying everything is fine. 8 x Automated emails saying my package is in EXCEPTION mode. With cryptic wording saying “if this isn’t resolved then call with your (REALLY LONG) tracking number which you must say over and over as you get transfered from department. Which I did 6 times in total, perhaps read my tracking number 12 times.
Okay after 2 hours on the phone and a 5 day delay, I find out they need proof of purchase for a gift, gifts don’t get charged customs or duty anyway – so why does it matter how much it cost? Why doesn’t this show in the logs? Why didn’t anyone call me after I logged my phone number in the system and was told I’d receive a call back within 1 hour. The sender did list it as $25, and it did cost $165 so fair call. But why didn’t anyone ask for the documentation.
So, I call UPS a few more times, eventually I escalate the situation to a ‘supervisor’ who can’t confirm she is in fact a supervisor. Anyway, she was the most helpful person I’ve talked to so far. She at least she listened to my sob story, and gave me an email address (o – did I mention that the fax number I was given, was never answered, making it pretty much impossible to send the documents they require). So I’m going to send the email now, and a fax too with the proof of purchase.
If anyone is interested the fax number that didn’t work was, 18009727676 (no record on google), then I was given 15064473612 (which I will try now), and the helpful “supervisor”, Cindy, gave me the email firstname.lastname@example.org.
Watch this space. I’ll be amazed if this is the end of it.